How can we help?

Help & FAQs

Getting Started

Do you service my area?

We service all of San Diego and you can view a service area map on our homepage. If you have a question about a specific area feel free to call us or send us an email at

How much will it cost?

We offer a flat-rate price at $102.00 for a one-time standard cleaning. This makes it easy for you to know exactly how much your home cleaning will cost.

If your home needs a deeper cleaning then a deep cleaning charge will be added to the total. The price depends on how many bedrooms and bathrooms are in your home.

If you decide to sign up for a recurring cleaning service, you can receive up to a 20% discount for each visit.

You can view our move out cleaning prices by visiting our move out cleaning page for more information.

Do you bring your own cleaning supplies, products and equipment?

Our maids will bring their own cleaning supplies to clean your home. If you have your own cleaning supplies you would like us to use that is no problem, just let us know and we’b be happy to oblige!

Can I request special tasks or extras?

Yes you can! On the Booking Page you can find a section labelled SELECT EXTRAS. There you can choose extra tasks you completed. If you have something more specific you would like completed, you can add a note in the note section of the booking form.

What is included in a standard cleaning?

A standard cleaning is better described as a maintenance surface cleaning. It is meant for homes that have been professionally cleaned 1-2 months beforehand. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

Your standard cleaning may need to be upgraded to a deep cleaning upon arrival based on your cleaning professional’s opinion and experience.

How long does each cleaning take?

It’s difficult to give an accurate time estimate without doing an in-person walkthrough beforehand. In general, a standard maintenance clean will take between 2-3 hours while a first time deep clean can take 3+ hours depending on the size of your home.

Who’s responsible for the supplies?

We bring all of the necessary supplies, including a vacuum and paper towels. If you have a preferred product to use (e.g. for wood floors) just let us know.

Do you clean on the weekends?

We work 7 days a week and start our first jobs at 8am and finish around 6pm. We do our best to stay on live chat and phone until 8pm for any questions you may have.

What is a deep clean?

Our deep cleaning is a very thorough, detailed cleaning. It allows us more time to get your home and those neglected areas back to 100%. It is a real hands and knees type of work to get all that buildup, grime, dirt, and dust.

Note: A deep cleaning does not include extra services such as inside the fridge, inside the oven, interior windows, spot cleaning walls, or baseboards.

What is the difference between a standard cleaning and a deep cleaning?

A standard cleaning is better described as a maintenance surface cleaning. It does not include extra services such as interior windows, inside the fridge, inside the oven, or inside the cabinets. It is meant for homes that have been professionally cleaned within 1-2 months from your scheduled appointment.

A deep cleaning is a much more time intensive cleaning. It is meant for homes that have a larger build-up of dust, grime, or stains. A deep clean requires much more elbow grease and is more labor intensive for our cleaning professionals. A deep cleaning also does not include extra services.

What isn’t included in a move out cleaning?

Our move out cleanings include all extras listed on the booking page. Some things that aren’t included are exterior windows, entire wall cleaning (spot cleaning is included), and deep grout cleaning. Grout cleaning requires special machinery that is used by floor cleaning and carpet cleaning companies that most residential cleaning services do not operate.

Pricing & Policies

Can I apply a coupon to an appointment?

Absolutely! Simply enter your coupon (giftcard) code into the booking form as you are creating your appointment.  Your final price will automatically change to reflect your coupon balance. Coupon codes typically can not be used for hourly cleanings or for recurring cleanings.

Why is the discount not working?

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service.

What forms of payment do you accept?

We accept all major credit cards and debit cards. We do not accept cash or checks. (If you’d like to tip your cleaner you may use cash however.)

Will the quoted price always be the final price?

In almost all cases the quoted price is the final price. However, it is very important to notify us of anything that may significantly increase the time of your cleaning. In some cases we may need to increase the price to match the extra labor.

If your cleaning professional thinks that your home requires a deep cleaning, we will contact you first to confirm whether it is okay or not to add the deep cleaning charge.

What about extra rooms such as a den or an office?

In some cases larger homes will have extra rooms such as a den or an office space. In these instances they will be counted as a bedroom and we will have to update the appointment to reflect the extra room. When homes reach upwards of 3000 sq/ft and beyond, an extra room such as an office or a den end up taking just as much time to clean as a bedroom would.

What is the cancellation fee?

If you cancel your appointment 24 hours or more prior to the scheduled date, no fee will be incurred. If the appointment is cancelled within 24 hours of the scheduled date there will be a $40 cancellation fee. If your cleaning team arrives at your home at the scheduled time and is turned away without prior notification (e.g. change of mind, unable to have the service at that time, etc.) then a fee of 30% of the total cost of the cleaning will be incurred unless the fee would equate to less than $40.

Trust & Safety

Can I trust my cleaning professional?

Every maid is fully insured, bonded, background checked, and given an in-person interview prior to joining our team. Your safety and comfort is our priority!

What happens if something goes wrong during my appointment?

If something goes wrong during your appointment let us know. We want our customers totally satisfied with our service.

Is my billing information kept safe and secure?

Your information is in good hands! First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system.

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you’re not satisfied with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If you’re not satisfied with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.